Authentic Italian extra virgin olive oil from small-scale sustainably run olive groves.

FAQS

HOW ADOPTION WORKS

Who are we?
Nudo Adopt is a collective of small-scale artisanal groves across Italy, that produce high-quality extra virgin olive oil using authentic and sustainable practices. When you adopt an olive tree through Nudo you are helping these farmers to share their extra virgin olive oil around the world, as well as protecting their local communities and land from intensive and destructive modern farming methods.

What is an ongoing adoption?
When you adopt a tree for yourself your adoption is ongoing until choose to end it. You will receive your deliveries of 3 x 500ml/16.9floz tins of extra virgin olive oil biannually or quarterly depending on the package. When you adopt an olive tree with Nudo, you are personally supporting a small-scale, sustainable Italian grove and you will receive updates about your tree, grove, and olive farmer regularly through the year. 

How does the gift adoption work?
When you gift an olive tree, you can choose from three gift packages. All recipients will be sent a welcome pack immediately which includes a personalised adoption certificate and an introduction booklet, and to start their oil deliveries they just need to go online to redeem their gift. This is also when they choose the grove they would like their tree to be on. 

How does the payment work?
When you gift an adoption the payment is upfront for the package you choose.
When you start an ongoing adoption the initial payment is for your first delivery, then the payment for each delivery goes out on the 1st of the month of your delivery. e.g. 1st April for the late April delivery from your tree. So, any changes to your account such as address, skipping a delivery, credit card details, must be made before the 1st of the month of your delivery. 
Delivery and payment months
Duo, bi-annual deliveries:    April and October
Completo, quarterly deliveries:     January, April, July, and October.

What will I receive?
Each delivery you will receive 3 x 500ml/16.9floz tins of extra virgin olive oil.

RECEIVING A GIFT ADOPTION

I’ve received a gift adoption, what do I do?
Complimenti! You just need to redeem your adoption so you can choose the grove for your tree and let us know your delivery address. Then we can start sending your oil. 
Redeem the code from your certificate here.
The gift package you have are received and the date your redeem your code will determine when your first delivery will be. You will see information on this when you redeem your gift.

Where do I find my gift code to redeem?
This is at the bottom of your Adoption Certificate.
If you have lost your code please contact info@nudoadopt.com 

When will I receive my oil?
Once you have registered online, this will depend on the package you have been gifted:
Unico, 1 delivery:    The end of April - register before April 1st
Duo, 2 deliveries:   You have received one oil pack with your certificate, and the next delivery will be at the end of April - register before April 1st
Completo, 4 deliveries:   The end of January, April, July, and October - register before the 1st of the delivery month

I love my adoptive tree! Can I extend my adoption?
Yes you can! Just login and you can start and adoption yourself, and you can also gift on to others.

DELIVERIES

Where do you deliver to?
We ship to most countries, so unless you live in Antarctica it’s likely you can receive Nudo oil! Domestic shipping is free for both ongoing and gifted orders.

When will I receive my Nudo olive oil?
This all depends on what package you have for your adoption:

Unico and Duo gift adoptions:

  • Late April delivery of your tree’s oil

Unico and Duo ongoing adoptions:

  • Late April delivery of your tree’s oil
  • Late October delivery of Regional oil

Completo ongoing and gift adoptions:

  • Late April delivery of Your adopted tree’s oil
  • Late July delivery of Monovarietal oil
  • Late October delivery of Regional oil
  • Late January delivery of Olio Nuovo

Can I pause my deliveries?
Yes just email us at info@nudoadopt.com if you are going away or haven’t quite finished your previous delivery and we can skip to the next season. If you need some ideas on using olive oil see our recipe page for lots of ideas.

MY ACCOUNT

How do I reset my password?
You can change this in the My Account section, in Account information.

How do I update payment details?
You can change this in the My Account section, in My Credit Cards.

How do I update my delivery address?
You can change this in the My Account section in My Recurring Payments. Simply change your Delivery Address in your next occurring delivery. If you have trouble, just email us at info@nudoadopt.com and we can do this for you.

 

If there is anything else you need please don’t hesitate to email info@nudoadopt.com.