The original and Award Winning Olive Tree adoption Programme. Supporting farmers for over 10 years.

FAQS

HOW ADOPTION WORKS

Who is Nudo Adopt?
Nudo Adopt is a collective of small scale artisanal groves across Italy, that produce high quality Extra Virgin olive oil using traditional farming practices. When you adopt an olive tree through Nudo you are helping these farmers to share their olive oil around the world, as well as protecting their local communities and land from intensive and destructive modern farming methods.

What is an adoption for yourself?
When you adopt an olive tree with Nudo, you are personally supporting a farmer from a small Italian grove. Along with regular updates about your tree and the grove, you will receive 3 x 500ml/16.9floz tins of Extra Virgin olive oil from your tree and local groves throughout the year, which you can choose to receive biannually or quarterly.

How does the gifting work?
When you gift an olive tree, just like adopting one yourself they will receive olive oil from a chosen grove through the year: one, two, or four deliveries depending on the package you choose. They will be sent a welcome pack with the adoption certificate and an introduction to Nudo, and to start their deliveries they just need to go online to register and choose their tree. Bene! 

How does the payment work?
When you gift an adoption the payment is upfront for the package you choose.
When you adopt a Nudo olive tree your adoption is ongoing until you decide to end it. Payment for each delivery goes out on the 10th of the month prior to each seasonal delivery e.g. 10th March for Spring/April deliveries. So any changes to your account must be made before these dates for the next delivery. 
Delivery dates
Bi-annual:    The end of April and October
Annual:         The end of January, April, July, and October.

What will I receive?
Each delivery you will receive 3 x 500ml/16.9floz tins of Extra Virgin olive oil.

RECEIVING A GIFT ADOPTION

I’ve received a gift adoption, what do I do?
Complimenti! You just need to register your adoption so you can choose your tree, and then we can start sending your oil. 
Register the code from your certificate here
Ensure to do this by the 10th of the month before your delivery month (see below for dates) to receive your oil in the next delivery.

Where do I find my registration code?
This is on your Adoption Certificate you received with your gift welcome pack. 
If you have lost your code please contact support@nudoadopt.com 

When will I receive my oil?
Once you have registered online, this will depend on the package you have been gifted:
1 delivery:                    The end of April, as this is our grove oil.
2 deliveries:                You have received one already, and the next will be at the end of April.
4 deliveries:                The end of January, April, July, and October.

I love my adoptive tree! Can I extend my adoption?
Yes you can! Just login and you can start and adoption yourself, and you can also gift on to others.

DELIVERIES

Where do you deliver to?
We ship to most countries, so unless you live in Antarctica it’s likely you can receive Nudo oil! Shipping is included in ongoing and gifted orders.

When will I receive my Nudo olive oil?
This all depends on what package you have for your adoption or gift:

Adoptions
Bi-annual:     The end of April, and October
Annual:         The end of January, April, July, and October.

Gifts
1 delivery:                   The end of April, as this is our grove oil from our main harvest.
2 deliveries:                You have received one already, and the next will be at the end of April.
4 deliveries:                The end of January, April, July, and October.

Can I pause my deliveries?
Yes just email us at support@nudoadopt.com if you are going away or haven’t quite finished your previous delivery and we can skip to the next season. If you need some ideas on using olive oil see our recipe page for lots of ideas.

MY ACCOUNT

How do I reset my password?
You can change this in the My Account section, in Account information.

How do I update payment details?
You can change this in the My Account section, in My Credit Cards.

How do I update my delivery address?
You can change this in the My Account section in My Recurring Payments. Simply change your Delivery Address in your next occurring delivery. 
If you have trouble, just email us at support@nudoadopt.com and we can do this for you.

 

If there is anything else you need please don’t hesitate to email support@nudoadopt.com.

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