TERMS & CONDITIONS
Olive Tree Parent Discount
All Nudo olive tree parents with an active adoption receive 20% off all products in the Nudo online shop. This applies when you enter your unique discount code at the checkout and is valid on full priced products only and may not apply with other promotions or codes.
Ongoing Adoptions:
Your discount applies from the date you start your adoption and continues as long as you are active (i.e. until you pause or cancel your adoption, or you have continued failed payments).
Gift Adoptions:
Your discount becomes active on the day the gift is sent. You'll receive your unique code in a gift email sent to the email address provided by the purchaser.
This offer is valid on shop products only and must be applied at checkout. Please note, it cannot be used in conjunction with other promotions or discount codes.
Orders & Deliveries
We are committed to protecting your privacy on-line. We know that providing personal information is an act of trust and we take that trust seriously. We appreciate that you do not want the personal information you provide to us distributed indiscriminately or used in ways you would not expect. Nudo will not disclose your personal information to any third parties for marketing purposes. Furthermore, communications of Nudo news or offers will only be sent to you where you are happy to receive these. For your ease of reading we have set out the key sections of our policy below. If you prefer to go straight to a particular section of the policy you can simply click on the navigation links above to learn more. We do sometimes update this policy from time to time by changing it on the Site. You may therefore want to return here regularly to view our most up to date policy. This privacy and cookies policy was last updated on May 10th 2025.
Gift Adoption Welcome Packs
Gift Adoptions are usually dispatched within 1 working day of purchase.
Gift adoption delivery estimates:
| DELIVERY LOCATION | ESTIMATED TIMING | PROVIDER |
| USA | 2-3 working days | Local Courier |
| UK | 2-3 working days | Royal Mail or local courier |
| Europe | 3-5 working days | Royal Mail or local courier |
| Canada | 10-15 working days | Royal Mail or local courier |
Nudo Shop Orders
Delivery Times:
All parcels are shipped with tracking; however our system does not currently send tracking details automatically. If you'd like to receive your tracking information, please email us at info@nudoadopt.com and a member of our team will be happy to assist.
We aim to dispatch all new orders within 2 working days from our warehouses in the USA and UK.
Shipping times may vary depending on your delivery location—please refer to the outline below for more details
| DELIVERY LOCATION | ESTIMATED TIMING | PROVIDER |
| USA | 1-3 working days | Local courier |
| UK | 1-3 working days | Royal Mail or local courier |
| Europe | 3-7 working days | Royal Mail or local courier |
| Canada | 5-7 days working days | FedEx or DHL |
If your order is over 2kg, for security a signature may be required on delivery.
Shipping & Handling Costs:
For shop orders the shipping & handling costs are calculated at checkout based on weight.
Taxes, duties, and customs fees are calculated differently for international destinations so we do not include this in our shipping & handling fees. While olive oil in most places is not liable for tax or duties, Nudo is not responsible for any additional fees from local customs authority.
*Please note that due to Brexit deliveries to EU addresses will be liable for VAT payment on receipt for shop orders as they come from the UK.
| ORDER CURRENCY | |||||
| DELIVERY LOCATION | Weight | GBP£ | USD$ | CAD$ | Euro€ |
| USA | <1kg | £13.95 | $16.95 | $23.95 | € 15.95 |
| Canada | £17.95 | $24.95 | $29.95 | € 19.95 | |
| UK | < 2kg / 3lb | £5.95 | $10.95 | $15.95 | € 9.95 |
| USA | £17.95 | $21.95 | $29.95 | € 18.95 | |
| Canada | £24.95 | $39.95 | $45.95 | € 32.95 | |
| EU | £19.95 | $24.95 | $34.95 | € 22.95 | |
| UK | 2-5kg / 3-7lb | £9.95 | $18.95 | $25.95 | € 16.95 |
| USA | £21.95 | $25.95 | $35.95 | € 21.95 | |
| Canada | £29.95-35.95 | $44.95-49.95 | $49.95-59.95 | € 35.95-39.95 | |
| EU | £34.95 | $42.95 | $60.95 | € 39.95 | |
| UK | > 5kg / 7lb | £9.95 | $18.95 | $25.95 | € 16.95 |
| USA | £44.95 | $54.95 | $75.95 | € 44.95 | |
| Canada | £44.95 | $59.95 | $69.95 | € 49.95 | |
| EU | £49.95 | $61.95 | $86.95 | € 56.95 | |
Returns, Cancellations & Missing Deliveries
If your delivery isn't received please notify us as soon as possible. We are only able to track for 3 months so after this we will not be able to review delivery issues for you.
We insure the goods until they are delivered, however do not take responsibility for failed delivery due to factors beyond our control such as customer error with addresses of theft from the front door.
If you are unsatisfied with your order you may return it for a refund or replacement. Returns must be sent within 10 days of the delivery date and in the same state in which you received it, return costs are at the expense of the customer. You will receive your order refund within 30 days of Nudo receiving the returned, undamaged goods, delivery charges are non-refundable.
We process our orders fairly promptly after we receive them, so if you would like to cancel your order please contact us as soon as possible. If we have not already processed, you may cancel for a full refund.
Adoption Deliveries
Our olive tree adoption oils are shipped from Italy each quarter to our warehouses in the UK and USA who then dispatch to olive tree parents due a delivery.
We aim to send the oil packs to the delivery schedule shown above, however due to the nature of the international shipments, we reserve the right to update the delivery timing within reason, customers will be advised on these changes.
All adoption oil deliveries are sent tracked, you will receive a tracking number to your account email when your pack is dispatched to track your oil to you. Delivery times vary depending on the delivery location, please see the above table for guidelines. You will be notifed by email when your order is dispatched.
Ongoing Adoptions
An Ongoing olive tree adoption is a subscription to deliveries of extra virgin olive oil every 6 months (Duo ongoing) or every 3 months (Completo ongoing).
You can skip, pause or cancel at any time through your Nudo Adopt account or by contacting us.
PAYMENTS:
When you begin an ongoing adoption, your first delivery is sent the next working day and will feature the seasonal oil available at the time of sign-up.
You can view upcoming renewals and choose to skip, pause, or cancel at any time through your account. Please note: cancellations must be made before the next renewal date to avoid being charged and having a delivery dispatched.
As we preorder from our small-scale farmers, we rely on accurate subscription numbers which is why changes need to be before the renewal date, to ensure they produce just the right amount—nothing wasted. Once the renewal has been processed this is non-refundable.
DELIVERIES: Your first oil delivery will be dispatched the next working day after you subscribe, featuring the seasonal oil available at that time.
Your subscription will then align with our set renewal schedule. Please note that renewals are prepayments—once processed, it may take 1–2 months to receive your next oil, as we notify our farmers of exact quantities needed.
These are small-scale, premium, and exclusive oils just for our subscribers.
CHANGES: Any changes to your account including changing address, skipping deliveries, pausing or cancellation, must be made before the payment date to apply to the next delivery.
Gift Adoptions
Gift adoptions are purchased as a one-time upfront payment for a set number of oil deliveries.
A gift email is sent to the recipient when the first delivery is dispatched, so please ensure their details are entered correctly at checkout. The recipient doesn’t need to take any action—the first delivery will be sent to the shipping address provided by the purchaser.
If any changes are needed, please contact us immediately, as we cannot be held responsible for address errors once the gift has been dispatched.
REDEEMING GIFT ADOPTIONS
(Please note: As of March 2024, our gift process has changed and no longer requires redemption.)
For any gift adoptions purchased before this change, recipients must redeem their gift using the unique code included in their gift email.
We are unable to fulfill deliveries for unredeemed gift adoptions.
Please note: Gift codes are valid for 12 months from the date of purchase and cannot be redeemed after this period.
All personal information collected during this process is to provide us with their confirmed delivery details for their oil deliveries including address and contact details. Personal data is never sold third parties and we will only contact them with service messages if they do not consent to marketing communications.
DELIVERIES: The first oil delivery will be scheduled based on the start date selected by the purchaser. Once processed, it will be dispatched on the next working day.
Payment & Transaction Security
We accept payment by VISA, MasterCard, and American Express. By placing an order you agree to payment being charged to your debit/credit card account or electronic payment account. All payments will be taken in the currency the price is displayed at on the Nudo website. When you pay for your order by card, we carry out certain checks which include but not limited to obtaining authorisation from your card issuer to ensure you have adequate funds for security reasons. This may involve validating you’re your name, address and other personal information supplied by you during the order process against appropriate third party database including issuer, registered credit reference agencies and fraud prevention agencies.
Any payment transactions will be encrypted using SSL technology. Your entire credit or debit card number is transmitted to the appropriate credit card company to process your order. We do not store your credit or debit card on our servers. You should protect your password and your computer from unauthorised access by others, and always make sure you sign off when you finish on a shared computer.
Data Protection & Security
We respect your privacy and you personal details will not be used in ways to which you have not consented.
We will only collect personal information that is necessary for us to fulfill our service, and will only collect information specifically and knowingly provided by you. Your personal data is secure in our systems and your information will never be sold to other companies. At any point you may contact us to access any of your own personal information we hold. You may ask for clarification on why we collect it and how we may use it. You may also ask at to correct or rectify any of your personal data, or for this data to be removed completely from our system.
For Nudo to contact you for marketing reasons, we must receive your consent through affirmative opt-in. If you provide this you may still opt out at any time to stop receiving marketing communications.