FAQs
Nudo Adopt is a collective of small-scale artisanal groves across Italy, that produce high-quality extra virgin olive oil using authentic and sustainable practices. When you adopt an olive tree through Nudo you are helping these farmers to share their extra virgin olive oil around the world, as well as protecting their local communities and land from intensive and destructive modern farming methods.
Subscriptions
How Our Subscriptions Work
All our subscriptions operate on a pre-payment basis. Payments are collected on set payment dates (quarterly or biannually), and with each payment you will recieve a delivery of fresh, high-quality extra virgin olive oil straight to your door.
Your first payment will be taken on the day you subscribe, and subsequent payments follow the set subscription payment dates.
You can skip, pause or cancel at anytime.
When you adopt an olive tree with Nudo, you are personally supporting a small-scale, sustainable Italian grove and you will receive updates about your grove, and olive farmer regularly through the year.
Your first payment may fall outside the standard schedule, and your initial order will be fulfilled with oil from the most recent quarter based on stock availability.
Yes - if you are not going to be home to recieve a delivery, you can log into your account and skip the next payment cycle.
You can cancel your subscription or pause any upcoming deliveries in your account at any time. If you need any assistance with cancellation please drop us an email.
If you have purchased a recurring subscription in error, you may be eligible to cancel and receive a refund. If this is the case, please get in touch with us at info@nudoadopt.com as soon as possible.
Subscription charge reminders will be emailed 10 days before the payment date. Any cancellation requests must be submitted prior to payment processing for Nudo to make adjustments to your subscription.
If you would like to change the grove you support, please get in touch with us at info@nudoadopt.com
Gifting
We have recently updated our website (03/04/2023) and have changed how gift adoptions work.
If you received a gift code prior to this date, please contact Customer Services here.
If you have received a gift code since this date, please follow the instructions in the gift email you have received.
As of March 2024, gifts no longer require redemption.
This all depends on the gift you have chosen! All gift adoptions will include at least one delivery of fresh, extra virgin olive oil.
For gifts purchased before March 2024: Recipients must redeem their gift online to facilitate delivery. This ensures accurate shipping details and the recipient's choice of grove.
Payments and Refunds
We accept all major debit and credit cards including Visa, Mastercard and American Express.
We also accept Google Pay, Apple Pay & PayPal at the checkout.
Gift purchases are final and non-refundable, except in cases where Nudo is at fault as determined by Nudo. If you believe Nudo to be at fault, you must contact Nudo’s customer service within 14 days of the gift purchase, providing relevant details and reasons for your refund request.
You can cancel your subscription by logging into your account.
Any cancellations relating to your subscription payments need to be made before the payment date. Once your subscription payment has been processed, we will not be able to cancel and refund your order. If you have any questions regarding cancellations, please drop us an email at info@nudoadopt.com
Delivery
We are sorry to hear that your delivery arrived damaged, please drop us an email at info@nudoadopt.com attaching a photo of your delivery. Please include your order number and we will be able to assist further.
Yes, we ship worldwide!
If you are waiting longer than expected for your order, please drop us an e-mail at info@nudoadopt.com and we will look into this for you. You need to contact us within three months of the expected dispatch time in order for us to obtain relevant tracking information from the courier used.
Nudo is commited to sustainability - all of our packaging is fully recyclable.
All of our shop products will be sent from the UK and may be liable for customs and duty charges due to Brexit.
Our subscription and gift deliveries are sent from Italy and these charges should not apply.
Extra Virgin Olive Oil
Keep your olive oil out of direct sunlight in a cool, dark place. The polyphenols in olive oil break down when they come into exposed contact with oxygen and light, so to enjoy the health benefits of fresh extra virgin olive oil, avoid storing your oil in any clear glass or plastic containers.
The fresher the better! Extra virgin olive oil is not a product that improves with age. Once opened, it is best to use within 3 months of opening but even after this date, it will still be suitable for use in cooking.
Yes, olive oil is perfect for cooking! You can read more about the benefits of cooking with extra virgin olive oil here.
Communications
When you redeem a gift adoption or subscribe, you consent to receive updates from info@nudoadopt.com. Keep in mind that unsubscribing from these emails could result in missing important service updates related to your orders.
You have the option to subscribe to Nudo Adopt emails on the homepage, or you can select the marketing box during checkout to receive updates on promotions and offers.
If you haven't found the answer you are looking for, please drop us an email at info@nudoadopt.com to get in touch with customer service.