FAQs
Nudo Adopt is a collective of small-scale artisanal groves across Italy, that produce high-quality extra virgin olive oil using authentic and sustainable practices. When you subscribe to an olive grove through Nudo you are helping these farmers to share their extra virgin olive oil around the world, as well as protecting their local communities and land from intensive and destructive modern farming methods.
Subscriptions
How Our Subscriptions Work
All our subscriptions operate on a pre-payment basis. Payments are collected on set payment dates (quarterly or biannually), and with each payment you will recieve a delivery of fresh, high-quality extra virgin olive oil straight to your door.
Your first payment will be taken on the day you subscribe, and subsequent payments follow the set subscription payment dates.
You can skip, pause or cancel at anytime.
Please note: Our renewals work on a prepayment basis so we can inform our farmers exactly what is required. This means there may be a delay between the date you make payment and the delivery of your exclusive subscription Extra Virgin Olive Oil, which is shipped directly from Italy.
If you have any questions, please contact our customer support team at info@nudoadopt.com.
If you would prefer not to wait, we can adjust your order to use EVOO that is already in your destination country, subject to availability.
When you subscribe with Nudo, you are personally supporting a small-scale, sustainable Italian grove and you will receive updates about your grove, and olive farmer regularly through the year.
Your first payment may fall outside the standard schedule, and your initial order will be fulfilled with oil from the most recent quarter based on stock availability. Your first order is dispatched within 2-5 working days.
Yes - if you are not going to be home to recieve a delivery, you can log into your account and skip the next payment cycle.
You can cancel your subscription or pause any upcoming deliveries in your account at any time. If you need any assistance with cancellation please send us an email.
If you have purchased a recurring subscription in error, you may be eligible to cancel and receive a refund. If this is the case, please get in touch with us at info@nudoadopt.com as soon as possible.
Subscription charge reminders will be emailed 10 days before the payment date. Any cancellation requests must be submitted prior to payment processing for Nudo Adopt to make adjustments to your subscription.
If you would like to change the grove you support, please get in touch with us at info@nudoadopt.com
You can also manage this directly through your Nudo Adopt account:
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Go to “Manage” under your subscription.
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Select “Update my choices.”
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You’ll then see the grove options; simply choose your preferred grove and click Save.
Gifting
We have recently updated our website (03/04/2023) and have changed how gift adoptions work.
If you received a gift code prior to this date, please contact Customer Services here.
If you have received a gift code since this date, please follow the instructions in the gift email you have received.
As of March 2024, gifts no longer require redemption.
This all depends on the gift you have chosen! All gift adoptions will include at least one delivery of fresh, extra virgin olive oil.
For gifts purchased before March 2024: Recipients must redeem their gift online to facilitate delivery. This ensures accurate shipping details and the recipient's choice of grove.
Payments and Refunds
We accept all major debit and credit cards including Visa, Mastercard and American Express.
We also accept Google Pay, Apple Pay & PayPal at the checkout.
Gift purchases are final and non-refundable, except in cases where Nudo is at fault as determined by Nudo. If you believe Nudo to be at fault, you must contact Nudo’s customer service within 14 days of the gift purchase, providing relevant details and reasons for your refund request.
You can cancel your subscription by logging into your account.
Any cancellations relating to your subscription payments need to be made before the payment date. Once your subscription payment has been processed, we will not be able to cancel and refund your order. If you have any questions regarding cancellations, please drop us an email at info@nudoadopt.com
Delivery
We are sorry to hear that your delivery arrived damaged, please drop us an email at info@nudoadopt.com attaching a photo of your delivery. Please include your order number and we will be able to assist further.
We currently ship to the USA, Canada, United Kingdom and the EU.
If you are waiting longer than expected for your order, please drop us an e-mail at info@nudoadopt.com and we will look into this for you. You need to contact us within three months of the expected dispatch time in order for us to obtain relevant tracking information from the courier used.
Nudo is commited to sustainability - all of our packaging is fully recyclable.
We currently ship to the EU for subscription deliveries only.
Shop products are not available for delivery to the EU at this time.
Extra Virgin Olive Oil
Keep your olive oil out of direct sunlight in a cool, dark place. The polyphenols in olive oil break down when they come into exposed contact with oxygen and light, so to enjoy the health benefits of fresh extra virgin olive oil, avoid storing your oil in any clear glass or plastic containers.
The fresher the better! Extra virgin olive oil is not a product that improves with age. Once opened, it is best to use within 3 months of opening but even after this date, it will still be suitable for use in cooking.
Yes, olive oil is perfect for cooking! You can read more about the benefits of cooking with extra virgin olive oil here.
Communications
When you redeem a gift adoption or subscribe, you consent to receive updates from info@nudoadopt.com. Keep in mind that unsubscribing from these emails could result in missing important service updates related to your orders.
You have the option to subscribe to Nudo Adopt emails on the homepage, or you can select the marketing box during checkout to receive updates on promotions and offers.
Managing Your Subscription Through Your Nudo Adopt Account
FAQ – Managing Your Subscription Through Your Nudo Adopt Account
You can log in to your account via the link below or by clicking the person icon on the top-right corner of our homepage.
Login link: https://checkout.nudoadopt.com/account/auth/login
Use the email address you provided when placing your order.
Password options:
- One-time passcode: A code will be sent to your email. If you don’t receive it, please check your spam/junk folder, as it may end up there.
- Regular password: Select “Enter regular password” and log in with your personal password.
All changes to your subscription, address, billing details, Orders, Invoices or preferences can be managed once logged in.
Resetting your password:
- Select “Password Recovery”on the login page.
- Enter your account email, and a reset link will be sent.
- If you don’t receive the email, check your spam/junk folder.
Change in payment method for subscriptions only
Once logged in:
- Select “Manage” on your subscription.
- Under “Billing Details”, click “Change”.
- Update your details by selecting “Add New Payment Method”.
- Click “Save and Update” to confirm the changes.
Your payment information will then be updated.
Once logged in to your account:
- Select “Manage” on your subscription.
- Under “Shipping Details”, select “Edit”.
- Choose “Add a new address”.
- Enter your new address, then click “Save address and continue”.
- Make sure to select the new address as your primary address. When prompted, confirm that you want to update it by selecting “Yes”.
- If you have a delivery already scheduled, please email us at Info@nudoadopt.com to ensure the address has updated on any pending orders.
- Your new address should now appear under your shipping details and will apply to all future orders.
Once logged in to your account:
- Select “Manage” on your subscription.
- Under “Update Choices”, click “Edit”.
- Select your new Grove and click “Save Choice”.
- This will update your selection for all future renewals.
To update the name or email on your subscription:
- Log in to your account.
- Click “Account” on the top banner, or access your subscription and select the link under Billing Details.
- Under “Your Details”, click “Edit”.
- Update your name and/or email, then select “Save Account Info”.
Please note: Only one email can be used per account. If your email is already associated with another account, you will not be able to update it to that address.
- Log in to your account.
- Click “Account” on the top banner, or access your subscription and select the link under Billing Details.
- Under “Your Password”, click “Change”.
- Enter your new password and select “Save”. Your password will now be updated.
- Log in to your account.
- Click “Manage” under your subscription.
- Under “Need a Break”, select “Pause”.
- Use the dropdown to choose your preferred next renewal date.
- To pause without setting a specific renewal date, tick “No specific renewal date (Pause without scheduled renewal)”.
- Once you’ve made your selection, click “Pause” to save your changes. If you don’t click save, no changes will be applied.
We’ll be sad to see you go! If you need to cancel, follow these steps.
- Log in to your account.
- Click “Manage” under your subscription.
- Under “Billing Details”, select the link “Cancel Subscription”.
- Click “Cancel”. If you’re unsure, you can choose to pause without a set renewal date to resume in the future.
- Provide a reason for leaving your subscription.
- Click “Confirm” to finalise the cancellation.
Please note: Any pending orders from previous renewals will still be dispatched. Only future renewals and orders will be stopped.
If you haven't found the answer you are looking for, please drop us an email at info@nudoadopt.com to get in touch with customer service.
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