FAQs
Nudo Adopt is a collective of small-scale artisanal groves across Italy, that produce high-quality extra virgin olive oil using authentic and sustainable practices. When you adopt an olive tree through Nudo you are helping these farmers to share their extra virgin olive oil around the world, as well as protecting their local communities and land from intensive and destructive modern farming methods.
Subscriptions
When you adopt a tree for yourself your adoption is ongoing until choose to end it. You will receive your deliveries of 3 x 500ml/16.9floz tins of extra virgin olive oil every 3 months with a Completo ongoing adoption and 6 months with a Duo ongoing adoption. When you adopt an olive tree with Nudo, you are personally supporting a small-scale, sustainable Italian grove and you will receive updates about your tree, grove, and olive farmer regularly through the year.
We aim to dispatch your first delivery on the same working day as your order is placed, you will recieve an e-mail as soon as we dispatch.
Yes - if you are not going to be home to recieve a delivery, you can log into your account and skip the next payment cycle.
All Nudo subscriptions have a minimum commitment period of 4 payments, this is to ensure we can accurately forecast quanitities for our farmers - if you would like to cancel after this time you can do so in your account.
If you have purchased a recurring subscription in error, you may be eligible to cancel and recieve a refund. If this is the case, please get in touch with us at info@nudoadopt.com as soon as possible.
If you would like to change the grove you support, please get in touch with us at info@nudoadopt.com
gifting
We have recently updated our website (03/04/2023) and have changed how gift adoptions work.
Don't worry, if you were gifted an adoption before this date, please head to this page and fill out the form - we'll do the rest.
This all depends on the gift you have chosen!
Yes, if for any reason the gift recipient wants to change the grove chosen for them, they can get in touch with us at info@nudoadopt.com with a request.
payments
We accept all major debit and credit cards including Visa, Mastercard and American Express.
You can find your next payment date in your account. All payment dates for subscriptions are set and cannot be changed. This allows for us to accurately forecast quantities for our farmers and logistics.
returns and refunds
We accept all major debit and credit cards including Visa, Mastercard and American Express.
You can find your next payment date in your account. All payment dates for subscriptions are set and cannot be changed. This allows for us to accurately forecast quantities for our farmers and logistics.
Gift purchases are final and non-fundable, except in cases where Nudo is at fault as determined by Nudo. If you believe Nudo to be at fault, you must contact Nudo’s customer service within 14 days of the gift purchase, providing relevant details and reasons for your refund request.
delivery
We are sorry to hear that your delivery arrived damaged, please drop us an email at info@nudoadopt.com including a photo of your delivery including your order number and any packaging and we will be able to assist further.
Yes, we ship worldwide!
If you are waiting longer than expected for your order, please drop us an e-mail at info@nudoadopt.com and we will look into this for you. You need to contact us within three months of the expected dispatch time in order for us to obtain relevant tracking information from the courier used.
Nudo is commited to sustainability - all of our packaging is fully recyclable.
Our EVOO
Keep your olive oil out of direct sunlight in a cool, dark place. The polyphenols in olive oil break down when they come into exposed contact with oxygen and light, so to enjoy the health benefits of fresh extra virgin olive oil, avoid storing your oil in any clear glass or plastic containers.
If there is anything else you need please don’t hesitate to email info@nudoadopt.com.