Gift an Olive Tree this Christmas to give someone their own little piece of Italy

nudo Terms & Conditions

Payment and transaction security

We accept payment by VISA, MasterCard, and American Express. By placing an order you agree to payment being charged to your debit/credit card account or electronic payment account. All payments will be taken in the currency the price is displayed at on the Nudo website. When you pay for your order by card, we carry out certain checks which include but not limited to  obtaining authorisation from your card issuer to ensure you have adequate funds for security reasons. This may involve validating you’re your name, address and other personal information supplied by you during the order process against appropriate third party database including issuer, registered credit reference agencies and fraud prevention agencies.

Any payment transactions will be encrypted using SSL technology. Your entire credit or debit card number is transmitted to the appropriate credit card company to process your order. We do not store your credit or debit card on our servers. You should protect your password and your computer from unauthorised access by others, and always make sure you sign off when you finish on a shared computer.

ONGOING ADOPTIONS 

An Ongoing olive tree adoption is a subscription to deliveries of extra virgin olive oil every 6 months (Duo ongoing) or every 3 months (Completo ongoing). 
Your adoption is ongoing until you decide to end it, you are not locked in.

PAYMENTS: When you start an ongoing adoption your first delivery is paid upfront, your next payment will go out on the 1st of the following delivery month using your original payment method

DELIVERIES: Your first oil delivery will be sent according to the delivery schedule below based on when you started your adoption. If you would like oil delivered straight away please contact us. 

CHANGES: Any changes to your account including changing address, skipping deliveries, pausing or cancellation, must be made before the payment date to apply to the next delivery.

  PAYMENT ON OIL SENT IN OIL TYPE
DUO ONGOING
deliveries every 6 months
April 1st late April Your Tree's Oil
October 1st late October Regional
COMPLETO ONGOING
deliveries every 3 months
January 1st late January Olio Nuovo
April 1st late April Your Tree's Oil
July 1st late  July Monovarietal
October 1st late October Regional

Gift Adoptions

Gift adoptions are purchased for a set number of oil deliveries, payment is one off upfront at the time of purchase.
All gift adoptions have a welcome pack which is sent immediately to the address provided at purchase, the recipient will then redeem their gift code to start their oil deliveries. Gift adoptions last for 1 year starting from the date the code is redeemed. 

REDEEMING GIFT ADOPTIONS: The recipient needs to redeem their gift code on their adoption certificate received to start their adoption and receive their oil deliveries. This is to provide their delivery and contact details for the oil deliveries and choose their olive grove. We are unable to fulfill the deliveries of gift adoptions which are not redeemed.

All personal information collected during this process is to provide us with their confirmed delivery details for their oil deliveries including address and contact details. Personal data is never sold third parties and we will only contact them with service messages if they do not consent to marketing communications.

DELIVERIES: The first oil delivery will be sent based on when they redeemed their gift code, according to the adoption type and delivery schedule below. 

  REDEEM BY OIL SENT IN OIL TYPE
UNICO GIFT ADOPTION
1 oil delivery
April 1st late April Your Tree's Oil
DUO GIFT ADOPTION
Initial oil pack + 1 oil delivery
April 1st late April Your Tree's Oil
COMPLETO GIFT ADOPTION
4 oil deliveries
January 1st late January Olio Nuovo
April 1st late April Your Tree's Oil
July 1st late  July Monovarietal
October 1st late October Regional

ORDERS AND DELIVERIES

Due to Covid-19 delaying deliveries in certain locations, please allow extra time for all deliveries.

GIFT ADOPTION WELCOME PACKS

Gift Adoption welcome packs are dispatched within 2 days or purchase and sent standard delivery untracked. If a shop item is included in the order the parcel will be sent with a tracked service.

For Duo Gift Adoptions, the oil sent with the welcome pack will have minimum 3 months on its best before date. Please read more here on extra virgin olive oil and best before date.

ADOPTION OIL DELIVERIES

Our olive tree adoption oils are shipped from Italy each quarter to our warehouses in UK and USA to dispatch to you.

We aim to send the oil packs to the delivery schedule shown above, however due to the nature of the international shipments, we reserve the right to update the delivery timing within reason, customers will be advised on these changes.

All adoption oil deliveries are sent tracked, you will receive a tracking number to your account email when your pack is dispatched to track your oil to you. Delivery times vary depending on the delivery location, please see below table for guidelines. 

DELIVERY LOCATION ESTIMATED TIMING PROVIDER
USA 2 working days FedEx OneRate
UK 2-3 working days Royal Mail or local courier
Europe 3-5 working days Royal Mail or local courier
Canada 10-15 working days Royal Mail or local courier
Rest of the World 10-15 working days Royal Mail or local courier
NUDO SHOP ORDERS

DELIVERY TIMES:

All parcels are shipped tracked and you will receive the tracking number when the order is dispatched. 
We aim to dispatch all new orders within 2 days from our warehouses in USA and UK. 

Shipping times vary on delivery location, please see outline below. 

DELIVERY LOCATION ESTIMATED TIMING PROVIDER
USA 2 working days FedEx OneRate
UK 2-3 working days Royal Mail or local courier
Europe 3-5 working days Royal Mail or local courier
Canada 10-15 working days Royal Mail or local courier
Rest of the World 10-15 working days Royal Mail or local courier

If your order is over 2kg, for security a signature will be required on delivery. 

SHIPPING & HANDLING COSTS: 

The shipping & handling costs is calculate at checkout for all shop orders. Please see table below for costs by delivery location and currency. 

Taxes, duties, and customs fees are calculated differently for international destinations so we do not include this in our shipping & handling fees. While olive oil in most places is not liable for tax or duties, Nudo is not responsible for any additional fees from local customs authority. 

    ORDER CURRENCY
DELIVERY LOCATION Weight  UK   USA   Canada   EU   Rest of the World 
USA 0-800g / 1.7lb £13.95 $16.95 $23.95 € 15.95 $16.95
UK Under 2kg / 3lb £5.95 $10.95 $15.95 € 9.95 $10.95
USA £17.95 $21.95 $29.95 € 18.95 $21.95
Canada £24.95 $30.95 $43.95 € 28.95 $29.95
EU £19.95 $24.95 $34.95 € 22.95 $24.95
Rest of the World £27.95 $34.95 $48.95 € 31.95 $34.95
UK 2-5kg / 3-7lb £9.95 $18.95 $25.95 € 16.95 $18.95
USA £21.95 $25.95 $35.95 € 21.95 $25.95
Canada £49.95 $61.95 $86.95 € 56.95 $61.95
EU £34.95 $42.95 $60.95 € 39.95 $42.95
Rest of the World £49.95 $61.95 $86.95 € 56.95 $61.95
UK Over 5kg / 7lb £9.95 $18.95 $25.95 € 16.95 $18.95
USA £44.95 $54.95 $75.95 € 44.95 $54.95
Canada £79.95 $99.95 $139.95 € 89.95 $99.95
EU £49.95 $61.95 $86.95 € 56.95 $61.95
Rest of the World £79.95 $99.95 $139.95 € 89.95 $99.95

RETURNS, CANCELLATIONS, AND MISSING DELIVERIES

If your delivery isn't received please notify us as soon as possible. We are only able to track for 3 months so after this we will not be able to review delivery issues for you. 

We insure the goods until they are delivered, however do not take responsibility for failed delivery due to factors beyond our control such as customer error with addresses of theft from the front door.

If there is an issue with your you may return it for a refund or replacement. It must be returned within 10 days of the delivery date and in the same state in which you received. Delivery and handling charges are non-refundable, and return costs are at the expense of the customer. You will receive your refund within 30 days of Nudo receiving the returned, undamaged goods.

You may cancel your order by emailing or calling us, by 12pm the day after you place the order.  

Adoptive parent discount

All Nudo olive tree parents receive 20% off full priced products in the Nudo online shop. 

The discount is valid from when you start your ongoing adoption or redeem your gift code. 
For ongoing adoptions it applies as long as you are an active parent (i.e. until you pause or cancel your adoption). If you have received a gift adoption, your discount starts when you redeem your gift code which starts your adoption and is applied for 1 year from this date. 

The discount will apply automatically to the prices in the shop when you are logged in (if it is not showing please get in touch). The discount is valid on full priced products only and may not apply with other promotions or codes.

Data protection and security

We respect your privacy and you personal details will not be used in ways to which you have not consented. 

We will only collect personal information that is necessary for us to fulfill our service, and will only collect information specifically and knowingly provided by you. Your personal data is secure in our systems and your information will never be sold to other companies. At any point you may contact us to access any of your own personal information we hold. You may ask for clarification on why we collect it and how we may use it. You may also ask at to correct or rectify any of your personal data, or for this data to be removed completely from our system. 

For Nudo to contact you for marketing reasons, we must receive your consent through affirmative opt-in. If you provide this you may still opt out at any time to stop receiving marketing communications. 

If you have any issues please do let us know, and any further queries don't hesitate to contact us.

E-mail:  info@nudoadopt.com
Phone UK:  020 7407 5611 
Phone USA:  1 718 473 0732